netsapiens, a company known for its innovations in B2B UC, Collaboration, and Contact Centre solutions, recently announced a fantastic accomplishment. The netsapiens SNAPsolution platform now has an incredible 1.7 million users., up 70 per cent over the last year. According to the company, the continued success of the platform throughout the confusion of 2020 is a testament to its strength.
The netsapiens brand has remained successful through an ability to adjust and deliver crucial features at speed. netsapiens also benefits from a fantastic business model which supports channel profitability. Even before the pandemic of 2020, companies were starting to shift gradually to remote work, with cloud-native solutions like SNAPsolution and SNAP HD. These tools have been instrumental for service providers rushing to meet the needs of end users around the world, particularly in the age of COVID-19 when flexible working became the new normal.
Starting a Path of Consistent Growth
To ensure that service providers could continue to compete during 2020, netsapiens introduced the V41 update for SNAP HD and SNAPsolution, which featured new collaboration capabilities. According to CEO of netsapiens, Anand Buch, moving into 2020, the brand had honed its ability to empower service providers with its cloud-native platform.
The focus of netsapiens in 2020 was to give customers access to the collaboration tools that would be critical for supporting businesses adjusting to the sudden demand for remote work. The company needed to accelerate its rollout of the v41 update, while maintaining service quality for all customers.
Aside from the impact of introducing new features, netsapiens also believes its growth comes from the supportive ecosystem it’s developed with partners. Since day one, the brand has bucked the standard platform provider business model of charging for each feature and seat. Universal session licenses are based on concurrent sessions, ensuring that service providers can save money and make bigger profits.
Anand noted that the community and partner network surrounding netsapiens are extremely important to the brand. From the beginning, the business has been working consistently to build a successful value chain that service providers can genuinely benefit from. The unique licensing model also helped customers to continue thriving during an extremely difficult year in 2020.
