Smart speakers are a popular addition to the British home these days. Countless consumers rely on their hubs for things like controlling their music, ordering food, and even finding out information. Soon, thanks to a new partnership between Amazon and the NHS, you'll also be able to access expert health advice from your Alexa device.
The voice-assisted application will automatically search through the NHS website whenever a UK user asks for advice about their health. The English government has said that this simple feature could help the NHS to handle growing demand. Although privacy campaigners have raised some concerns about potential data protection issues, Amazon has reassured them that their information will remain confidential.
The partnership between Amazon and NHS was initially announced in 2018, and talks are now underway with other companies like Microsoft so that further arrangements can be established. Previously, Alexa delivered health information based on a variety of popular online searches.
Responding to the Rise of Voice Search
The use of voice search is on the rise as consumers become more comfortable using their voice-assisted virtual assistants on smartphones and speakers. The health industry believes that the growth of this new technology could support some vulnerable patients, like older adults and those with visual impairment issues, who may otherwise struggle to access the internet using traditional means.
Amazon's algorithm will now be using expert information from the NHS website to provide the answers to questions like "What are the symptoms of a migraine," or "How do I treat a burn." According to the UK Government Health Secretary, Matt Hancock, the decision to embrace this new technology is a fantastic step forward for the NHS. He hopes that the tech will reduce the pressure on hard-working pharmacists and GPs.
