In an age of “unified communications”, the majority of businesses are still running as many as 12 apps and software packages to allow employees to communicate. That’s according to a new Breaking Barriers 2020 report from Fuze, which examines the current state of workplace communication.
The report, which includes research with more than 900 CIOs and 6,600 workers, found that – on average – today’s businesses offer a combination of four voice calling apps, four video conferencing apps and four instant messaging apps. This is despite an ongoing push from IT departments to consolidate their communications approach.
More than half (55%) of CIOs are concerned about the cost of maintaining so many communication systems, while 51% are challenged by the overall complexity of their current communications approach. Three out of five (60%) of CIOs also agree that the increasing number of applications spread across their organisations is actually making communication more, rather than less, challenging.
Commenting on these findings, Kris Wood, VP EMEA at Fuze, said:
