In the days before the pandemic, there wouldn’t be a week that went by without a story about cybersecurity or a new breach of a well known brand. In addition there are many fraudsters attacking telephony systems or abusing end customers with fraudulent calls.
Those issues haven’t relented since the pandemic and have, in many ways, become more pressing as new doors were opened thanks to insecure domestic networks. That insecurity extends to calling and making sure that employees or the company's customers aren’t being duped on the phone or coerced to ring back premium numbers creating a big bill at the end of the month. Call stretching is also a quite popular way of increasing the bill or the nice Wangiri call.
The key to tackling this is to know what call patterns look like and highlight anomalies using machine learning and rule based algorithms so the operations team can intervene before large damage is caused.
At the same time maintaining good call quality is essential for customer satisfaction and real time analytics mechanisms that look at call quality are key to achieve that. Fortunately, Cataleya’s Orchid Link Session Border Controller solution offers analytics and fraud detection solutions or support well known 3rd party frameworks.
Key Features
- Call KPI analytics
- BI tool for utilisation analytics
- QoS analytics – Mos score and R-Factor
- Internal Fraud Analytics tool based on ML and Rules based frameworks
- Supports Stir/Shaken framework
- Supports AB-Handshake Fraud prevention framework
Analytics
Along with world-class communications, the Orchid Link SBC from Cataleya comes with analytics that can give feedback to businesses based on predetermined KPIs. Amongst the KPIs, Orchid Link provides advanced real time statistics dashboards about answer seizure ratios, automatic call distribution, call attempts, failed calls, amongst others.
