Pridis has removed some of the strain on IT teams with the launch of its web-based attendant console, according to Pridis Consultant Ronald Wijnands.
The web client for Connecsy Cloud was released last week, joining the cloud-based desktop app and on-premises version of the console.
Speaking to UC Today, Wijnands said the client is ideal for remote working.
“We see that a lot of customers are coming from the on-premises situations and moving towards more cloud-based products,” he said.
“The demand is for more cloud-based operations that are easy to deploy for an employee to work from anyway"
“The web-based client fits perfectly because there is demand from customers to have attendants working from home.”
The web client also frees up IT support teams to work on more pressing matters because they are not required to buy and install the product on a server, or even maintain a desktop client and install updates. The maintenance of the web application is carried out by Pridis and is included in the monthly subscription.
All the IT teams have to do is authorize an individual attendant to use the software in a web browser.
The new client is available now, with Pridis in the process of rolling it out to customers. Wijnands said that more features are set to be added over the coming months.
Pridis has also worked with customers to help them set their users up with secure connections to work from home, giving them access to CRM systems and visibility of their colleagues’ presence,
