Patrick was joined at the event by special guest Senior Product Portfolio Manager at Mitel, Matthew Clare.
Matthew first describes the existing Mitel portfolio in the CCaaS arena. At the show they were displaying various solutions all designed to enhance CX provision through their customers. Mitel are very keen to show delegates the genuine, real world use cases focusing around omnichannel communication.
Emerging technologies are also a huge focus for Mitel and they were able to demonstrate various examples of the use of IoT.
"Based on some of the latest cloud UC reports, we are number two market share worldwide. "
Matt then explains that with the changing landscape of the contact centre, enabled by cloud solutions, we may see the traditional model of contact centres transforming.
"Everybody (within a business) is customer service affecting"
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Matthew Clare, Mitel[/caption]
