Tech boss, Jonah Fink, is torn.
On one hand he is at the helm of a rapidly-growing business which helps people physically remote from each other to connect effectively.
On the other, he is passionate about the power of real, meaningful human interaction.
You’d be forgiven for thinking he would choose to focus on the hard-boiled business of boosting the bottom line rather than indulge his more sensitive side.
But, as President of the fastest growing cloud telephony innovator net2phone, Jonah is used to spinning more than one plate.
For him, successfully driving a digital revolution DEPENDS on the old school values he holds so dear.
And when Fink doubles down like that, you somehow sense that his customers, channel partners and colleagues should be feeling pretty pumped about a post-pandemic future.
“Of course technology is on the march and of course we are innovating and disrupting, but it has to be about the human touch too,” says Fink, who – remarkably – has gone from junior salesman to President of the net2phone organisation since joining just 21 years ago.
An early pioneer of an innovative player since its inception.
Today, it delivers a cost-effective unified communications platform rich with reliable, feature-filled solutions that helps hundreds of thousands of businesses throughout the US, Canada, Spain, Mexico and Latin America work smarter.
Its cloud-based UCaaS solution enables users to work from anywhere in the world via an integrated mobile app, softphone or desk phone, with fully-integrated features such as video calling, chat-based messaging and powerful analytics.
That means no forced tethering to desks or physical offices; and the ability to communicate with your teams and customers in a range of super-accessible and smart ways.
And, leveraging its ownership by parent IDT Corporation (NYSE: IDT), its service includes unlimited calls throughout North America and to over 40 countries.
Oh, and it’s all beautifully unified AND delivers significant cost savings.
“Helping businesses grow by moving their telephony into the cloud is of course how we make the biggest impact,” says Fink.
“We enable businesses to get more out of the way they communicate with their people and their customers whilst at the same time delivering tremendous efficiencies. We combine all of that with amazing customer service. Ultimately, business is about human relationships”
Back in the day, when he was starting out, Fink made it his business to know his customers’ birthdays.
“I want people to want to work with us because they get a customer or a partner or an employee experience that goes way beyond what any contract dictates; and because they understand that we’re right there with them, no matter what kind of journey they’re on.
Jonah Fink[/caption]
