How often do you check that your mission-critical business systems are doing their thing?
Not an occasional cursory check – a definitive deep-dive into the real-time performance of your IT and telecommunications.
It should be happening every day.
But, depending on an organisation’s size and scale, that kind of daily health check can require so much resource that the costs outweigh the benefits.
Automation, of course, changes all of that.
It is why many of the world’s smarter enterprises – both large AND small – are turning to clever and affordable software plug-ins that are taking once-labour intensive processes and turning them into fast, light-touch game-changers.
Performance monitoring is perhaps the area in which these innovations are currently having the most impact.
After all, with a growing number of internal and external communications occurring on cloud-based platforms, ensuring that an organisation’s on AND off-premise functionality is working as it should now rank highly on the daily to-do list.
“Increased complexity and sophistication of enterprise communication systems and platforms is, of course, a good thing, but with increased complexity also comes increased risk of compromised performance,” says Ben Djamaluddin, Business Development Head at UK-based Microsoft and Cisco app innovator telisca.
Its neat ‘Morning Check’ plug-in solution can be deployed across Cisco-powered systems to quickly and effectively verify the proper functioning of telephony and collaboration systems.
That’s desk phones, softphones, video collaboration Endpoints, Cisco Unified Communication Services, voicemail, SIP trunk, UCCX, XMPP Servers, TFTP Server, switches, routers, backups, and third-party applications, as well as testing voice gateway status or CUCM services.
That’s a lot of daily (highly valuable) automated testing – freeing up system administrators to focus on more strategic, efficiency-driving processes.
“We live in an always-on world and 24/7 operability is absolutely business-critical for many organisations,” says Djamaluddin.
“Most organisations will routinely monitor their networks, but not all will check and test all of their various applications and services.
