Customer churn rate within the telecoms industry can be a problem, so it is important for providers to make sure that they are spending time looking after their existing customers, as well as winning new business.
In order to keep your customers happy it is important to provide first class customer service and also ensure a cost effective solution.
Porrima, telecoms software providers, report that their Tariff Analyser service is helping their customers to retain valuable clients, when used to provide regular tariff analysis for their mobile and fixed line products.
Tariff Analyser allows you to keep track of your customers’ phone usage and analyse this against all available tariffs on the market, and highlight if there are any tariffs or bolt-ons which would better suit their usage.
CEO Daniel Shapiro said “Since telecoms providers have started using our Tariff Analyser service for their existing customer base, they have found that their customer satisfaction rate has increased. If their customer knows that they are carrying out tariff analysis on their behalf then they will gain trust and confidence in them. These things will then lead to loyalty. We have found that by managing the analysis of telecoms providers’ existing customer base, this frees up time for their staff and provides them regularly with invaluable information in a comprehensive report format for when they engage with their customers.”
