Towards the end of January 2017, Plantronics, a global leader in business intelligence, announced their new service "Plantronics Manager Pro v3.9", which will offer historical, operational, and contextual data collection on headset usage patterns and voice interactions with a subscription to the latest analysis suites. Using the Plantronics Manager Pro solutions, channel partners and customers will be able to access powerful services like business intelligence and data analysis that will allow them to easily understand trends, evaluate new options, and ensure compliance in their companies, while making decisions that help their enterprise to run smoothly. Companies will also be able to prevent and predict problems before they can occur in a shorter time than outdated methods would require.
The Plantronics Manager Pro option makes use of cloud-based architecture to help establish the quality of communication and collaboration experiences by managing the health of devices, measuring dynamics in users and protecting users. Non-business headsets with bad experience quality and limited acoustic protection are becoming common in enterprises, which unfortunately means that users experience poor collaborative solutions and often have to deal with excessive noise. However, Plantronics Manager Pro helps to manage, monitor, and maintain all audio endpoints - ensuring great experiences throughout.
A Better Experience for Everyone
The release of the new Plantronics Manager Pro v3.9 clearly represents a move by the vendor to a software-focused platform provider that will help customers to transform their business more effectively, according to Melanie Turek, the vice president and fellow of Frost & Sullivan. By utilising this new cloud solution, line-of-business and IT managers will be able to ensure call quality, and collect and evaluate business data to retrieve actionable insights about compliance, usage, people, and more. The growth represents Plantronics evolution into business analytics, which has huge potential for the future.
After all, every company relies on data analytics if they want to make strategic decisions. However, the types of insights used to improve customer service and collaboration at the point of interaction have been scarce up until this point. Christopher Thompson, Plantronics' vice president of enterprise product manager suggests that the Plantronics Manager Pro will help to give customers and co-workers a clearer, more productive communication experience.
