In this UC Today interview, host Christopher Carey speaks with Loopio CEO Zak Hemraj about Loopio’s latest industry report on the impact of generative AI on the workforce – and one headline stands out: over 80% of teams are now using AI in their workflows, with more than half using it daily. Zak also highlights a surprise trend – financial services and banking, often viewed as cautious adopters, are among the most aggressive in embracing AI, driven in some cases by top-down executive mandates and structured governance.
The conversation explores why “capacity” has become the top challenge even as AI reduces time spent writing, how productivity gains can be offset by rising demand, what separates top performers in how they apply AI beyond first drafts, and what comes next as enterprises push toward agentic AI – alongside growing security and risk concerns.
