In this episode, Christopher Carey speaks with Rohan Gaikwad, Staff Product Designer at ServiceNow, about the shift towards agentic AI workflows, where ROI is being delivered today, and what’s holding back wider adoption.
Rohan shares how ServiceNow is building trust through transparency and human-in-the-loop design, why summarisation and automated email generation are the highest-value use cases right now, and how human roles will evolve as AI agents take on more routine tasks. Plus, a look beyond software — into AI’s growing role in healthcare, transportation, and the physical world.
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