This month we're focusing on artificial intelligence and its various applications in the enterprise communications space, including conversational interfaces, virtual assistants, and bots. Gidi Adlersberg, Business Development Manager, AudioCodes, recently sat down with our own UC Today Editor-in-Chief, David Dungay, to talk about how AudioCodes leverages over 26 years of voice technology expertise to deliver Voice.AI capabilities.
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Gidi Adlersberg[/caption]
The duo also chatted about how voice-based AI helps to drive innovation that makes human-to-machine communication simple, seamless, and effective. He told Dungay - Natural Language Understanding (NLU) and Processing (NLP) both help companies to derive value from their voice-based interactions. He also noted that it helps to deliver more added value by extracting content from meetings to help improve customer and end-user experiences.
There are some solid AI applications out there, most of them text-based, he said. AudioCodes sees voice as the most fundamental form of human communications, however. This is where the focus on enhancing the experiences comes into play. Adlersberg added that voice AI technology extends a more natural way to interact between humans and machines and can lead to a more intuitive experience.
"We look for use-cases where upgrading from text experience to voice experience can provide added value for users"
He told Dungay that three years ago, AudioCodes saw a major voice recognition tech revolution. Suddenly, technology could reach up to 95 percent accuracy levels. He did, however, add that you must understand where the need for the technology exists, then you can identify a clear need for it and find a good fit for it, too.
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David Dungay[/caption]
