Ribbon Communications has always walked the walk when it comes to collaboration, and partnerships with key providers in specialist verticals and markets is essential — partners like Techland Systems in the UK.
Techland is a long-established Value Added Distributor, who has been working with VoIP gateways for the past 20 years. When Microsoft entered this market, Techland chose to focus their provisioning on the very specific niche of supplying their resellers with Microsoft Certified voice gateways and SBCs — offering UC voice hardware, software, technical support, installation and configuration services, to partners around the world.
As Gareth Nunn, Sales & Partnerships at Techland, explained, “We have a large loyal base of within the UK plus further afield, and when we started selling SBCs into the Microsoft UC space around 2010, Techland worked extremely hard to develop relationships with some very small companies at the time. Now many of these companies are among the largest Microsoft UC suppliers in the world.”
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Gareth Nunn[/caption]
The synergies with Ribbon are centred around value alignment in serving those customers.
Nunn continued, “We have built our reputation on technical support and service, as well as installation and commissioning services. We conduct tier-one and tier-two priority support on voice gateways and SBC enablement. But when we do need to escalate a ticket to a vendor, we’re only as good as the support that vendor can provide. And these are voice-critical environments for our customers — any issues with vendors reflects very badly on Techland. That is why we work solely with Ribbon for our voice gateway provisioning.”
From Ribbon’s perspective as a global provider of real time communications software and network solutions, the explosion in recent demand for Teams enablement makes the need for reliable partner collaboration more essential than ever.
John Ryan[/caption]
