Cox Business has created a new partnership with RingCentral to provide its contact center solution to its Southern Nevada customers.
Thanks to RingCentral's security and compliance capabilities, this solution can service healthcare providers, K-12 and higher education, financial institutions, and federal, state and local government organizations.
What RingCentral Brings Cox
RingCentral's Contact Center is a cloud-based, omnichannel solution designed to enhance customer experience through advanced features like intelligent IVR, skills-based routing, and real-time analytics.
Additional capabilities of RingCentral include AI-driven sentiment analysis, self-service options, and analytics.
The platform integrates with CRMs like Salesforce, features workforce optimization tools, such as performance management and speech analytics, and is compliant with GDPR and PCI standards.
With gambling being one of the biggest industries in Southern Nevada, standards like PCI Security, which is concerned about data security standards and resources for global payments, make it an attractive proposition for the industry's contact center needs.
