Preferred Risk Insurance Services has deployed RingCentral in response to an increase in call levels.
The company has enabled its employees with RingCentral MVP (message, video, phone) and RingCentral Contact Center to meet the needs of its growing customer base.
Preferred Risk Insurance Services says that it selected RingCentral due to requiring a cloud communications solution that allows employees to call, message, and met in one app, as well as a cloud contact center to provide routing and reporting capabilities.
Carson Hostetter, chief revenue officer of RingCentral, said: "We're proud to be the provider of choice for Preferred Risk Insurance.
"Choosing our market-leading UCaaS and CCaaS as an integrated solution will transform Preferred Risk's employee and customer experience.
"We look forward to working with them on the journey toward reduced costs, better scale, greater mobility, and reliability. Ultimately this will lead to happier employees, happier customers and greater success."
RingCentral Contact Center will allow employees at Preferred Risk Insurance to take a recorded statement which can be used to support an insurance claim.
As Preferred Risk Insurance continues to roll out the RingCentral solution, the company aims to address other needs by adding quality analytics, omnichannel interactions, and other management tools, along with a custom CRM integration.
Sumit Roy, CIO for Preferred Risk Insurance Services, commented: "In risk insurance, there is no room for mistakes and delays. Because our call volume has grown tremendously, we chose RingCentral for its ability to scale and because it offers a tightly integrated communications solution that will enable us to continue providing top-notch service to our customers.
"Our prior solution did not allow our employees to work from home effectively. It became mission critical for us to choose a mobile-first cloud communication solution–which RingCentral delivers.
