It’s time to invest in a new era of communication and collaboration for your team. That doesn’t just mean accessing the latest in video conferencing technology. It also means ensuring you have access to a phone system that can scale across any landscape. Fortunately, there’s no shortage of UCaaS solutions available for today’s digitally transforming brands.
RingCentral MVP (Formerly RingCentral Office) and Zoom Phone represent two market-leading providers of flexible communication technology. While RingCentral MVP builds on a heritage of phone system functionality in the cloud, Zoom Phone comes from a foundation of simple and efficient video calls. The question is, which one is best for you?
Here’s your guide to RingCentral MVP vs Zoom Phone.
RingCentral MVP: Features
RingCentral, a market leader in UCaaS solutions, named by the Gartner Magic Quadrant, is one of the top vendors in cloud communications today. Capable of offering flexible communication environments for businesses of all backgrounds, the RingCentral MVP landscape is convenient and scalable. Within this cloud-based environment, business leaders find everything they need for consistent growth, even in the age of hybrid communications.
There’s access to international numbers across 70 countries, with around 200 different area codes to choose from. You’ll also get extensive control and security features for your hybrid teams, access to directory listings, and an impressive global uptime. Features include:
- Auto receptionist and multi-level IVR
- Role-based access control and remote provisioning
- User templates for quick provisioning
- Auditing trails and e-discovery
- Music on hold
- Call extensions and dial-by-name
- CallerID
- Virtual desktop app
- RingOut and RingMe
- Desk phones in collaboration with Poly, Cisco and Yealink
- Call screening, call park, and call flip
- Intercom and paging
- Call logs
- Shared lines
- Call answering rules and call forwarding
- Messaging alerts and notifications
- Call park, screening, and flip
- Presence, intercom, and paging
- Business MMS and SMS
- Custom visual voicemail and voicemail
- Integrations with tools like Salesforce
RingCentral combines everything from messaging and voicemail to business SMS and call recording, for a comprehensive experience for all business owners. There are tons of integrations with hardware vendors and leading tools like Salesforce. Plus, you can access RingCentral for Mobile, or unlock extra collaboration features via RingCentral Glip.
Zoom Phone: Features
Zoom Phone is generally better known for its video conferencing services than for phone solutions. However, the service has evolved over the last few years to include a wider range of UCaaS features, including phone, webinar streaming, and chat. Today, Zoom is a market leader in the UCaaS Magic Quadrant created by Gartner, similar to RingCentral.
Zoom Phone is now available as either a standalone service or as part of the “United” package from Zoom, which includes Meetings and Chat. The virtual PBX is quick and easy to access too, with support for “Bring Your Own Carrier” connections, and the option to port your existing numbers. Features of Zoom Phone Include:
- Dial by name and global call routing
- Call delegation, blocking, transfer and forwarding
- Zoom mobile and desktop apps
- Music on hold and voicemail with transcription
- Quality dashboards
- Auto attendants and IVR
- Single sign-on
- Monitor, whisper, takeover, and barge in
- Bring your own carrier
- Device management
- Contact center integration
- Phone number porting
- Shared line and shared line groups
- Call logs
- Desk phone integrations Integrations with leading tools like Salesforce
- Secure HD calls over Wi-Fi and cellular data
Zoom’s phone system is aligned perfectly with the rest of the Zoom platform, so you can use video meetings and webinars alongside your telephony. Zoom even allows you to quickly accelerate a call into a video meeting whenever the occasion calls for it. Presence features are also available to help you see who’s available in your team before making a call.
RingCentral MVP vs Zoom Phone: Which is Best?
Zoom and RingCentral are both leading tools for communication and collaboration in a digital world. Zoom’s Phone solution builds on the existing platform for collaboration, which focuses heavily on video communication. Like the rest of the Zoom ecosystem, the Phone virtual technology is easy to use, and accessible on a range of devices, to suit all kinds of customers.
