Part of our RingCentral Buyer’s Guide.
Looking for a UCaaS vendor that can support all your needs for unified communication, contact centre management, and collaboration? Two of the most popular brands on the market today are RingCentral, and 8x8 - cloud-based companies with a focus on innovation and intuition.
Both 8x8 and RingCentral offer a range of fantastic products through the cloud, to companies that want to accelerate their digital transformation plan, and out-sell the competition. RingCentral is a cloud-based communication and collaboration organisation based in Belmont California, researched as the #1 market share leader for UCaaS.
Alternatively, 8x8 is a cloud communication and customer engagement company specialising in cloud voice, contact centre, and UC for businesses of all sizes. Let's see which vendor is right for you.
Financials
Ever since RingCentral was launched in 1999, it’s seen incredible growth, delivering a range of new products and innovations to the market. In Q4 of the financial year for 2018, RingCentral published financial results like:
- Total revenue increased 34% year over year to $189 million
- Software subscriptions revenue increased 32% year over year to $172 million
- Annual Recurring Revenue (ARR) increased 33% year over year to $726 million
- RingCentral Office ARR increased 38% year over year to $644 million
- Mid-market and Enterprise ARR increased 73% year over year to $309 million
- Enterprise ARR increased 99% year over year to $171 million
8×8 was founded initially as a company creating semiconductor products for the graphics and coprocessor chipset spaces. In 1999, 8×8 launched its family of VoIP products, and in 2002, the organisation became an entirely VoIP focused brand. 8×8 is a public company, and in the fourth quarter of 2018, they announced:
- A service revenue increase of 20% year-over-year to $75.3 million
- A total revenue increase of 19% year-over-year to $79.3 million
- Operating activity earnings of $2.7 million
Gartner Says:
Both RingCentral and 8x8 are strong contenders in the UCaaS environment. Each company appears regularly on the Gartner Magic Quadrant report for Unified Communication as a Service leaders. In the most recent UCaaS report, RingCentral earned their leadership position for the third year in the row, thanks to their innovative "as a service" offerings.
Additionally, 8x8 celebrated their sixth year in a row as a Gartner MQ leader for UCaaS in 2017. 8x8 believes that their flexible solutions for the small, mid-market and enterprise companies they serve helps them to stay ahead of the curve when it comes to state-of-the-art cloud offerings.
Glassdoor Says:
RingCentral and Vonage both have a positive reputation as employers. Each company provides their staff with plenty of opportunities for growth and development in the cloud comms space. RingCentral currently has around 2,500 employees, compared to 1,200 for 8x8.
Individuals using independent employer review site Glassdoor rate RingCentral as a 4.5 out of 5 for employee satisfaction, while 8x8 has a score of 3.9 out of 5.
Portfolio Comparison:
RingCentral and 8x8 both offer a broad portfolio of cloud communication services, covering the spaces of Unified Communications, Customer contact, and collaboration.
RingCentral vs. 8x8 UC
Both RingCentral and 8x8 provide the essential features you'd expect from your Unified Communications provider, including services like call forwarding, auto attendants, and voicemail extensions. Other features available from the RingCentral flagship UC product, "RingCentral Office" include:
- Intelligent IVR
- Voicemail to email
- RingCentral Messaging
- User templates for batch support
- Call monitoring and recording
8x8's "Virtual Office" for Unified Communication comes with similar features like:
- Call recording
- Online Faxing
- Real-time analytics
- Automated assistant
- Call reporting
RingCentral vs. 8x8 Contact Centre
RingCentral and 8x8 also offer customer contact solutions. 8x8 provides the virtual contact centre, while RingCentral provides the "RingCentral Contact Centre." Both options come with:
