Part of our RingCentral Buyer’s Guide.
In a world driven by agile methodologies and digital transformation, the cloud has emerged as a dominant partner for companies in search of stronger communication strategies. Solutions like Unified Communications and Contact Centre as a service gives today's organisations the chance to unlock the potential of cutting-edge technologies, without a substantial initial investment.
The question for many companies isn't whether they should consider the benefits of the cloud, but which vendor they should use to help them take the next step in their strategy. RingCentral and Fuze are two popular options available today - each offering fantastic services through the cloud.
RingCentral is currently the #1 company in terms of market share for UCaaS and a leader in the world of communication and collaboration. Alternatively, Fuze offers innovative video conferencing, messaging, and business voice services through the cloud, and is a "visionary" in the UCaaS sector.
Financials
Ever since RingCentral was launched in 1999, it's seen incredible growth, delivering a range of new products and innovations to the market. In Q4 of the financial year for 2018, RingCentral published financial results like:
- Total revenue increased 34% year over year to $189 million
- Software subscriptions revenue increased 32% year over year to $172 million
- Annualized Exit Monthly Recurring Subscriptions (ARR) increased 33% year over year to $726 million
- RingCentral Office ARR increased 38% year over year to $644 million
- Mid-market and Enterprise ARR increased 73% year over year to $309 million
- Enterprise ARR increased 99% year over year to $171 million
Since launching under the name “Thinking Phones” in 2006, Fuze has seen phenomenal success as a world-leader in Unified Communications as a Service. The company has achieved numerous major accolades with leading publications like Forbes, Gartner, and Deloitte. As a private company, Fuze doesn’t publish revenue information and financial results online. However, in 2018, the company announced that it had seen an increase of 500% in active users.
Gartner Says:
RingCentral and Fuze both have a strong reputation in the UCaaS market. The Gartner Magic Quadrant for Unified Communications as a Service recognises both vendors, although each appears on the report for different reasons.
RingCentral has been a leader on the Magic Quadrant for UCaaS for 3 years running. Their innovative services and hosted solutions available "as a service" make them a strong contender in UCaaS. On the other hand, Fuze has been recognised as a visionary in the UCaaS MQ for 8 years in a row. This year, Fuze reached the highest position in the "Visionary" section for their ability to execute and completeness of vision.
Glassdoor Says:
RingCentral and Fuze are both excellent employers, according to the ratings left on independent employer review site, Glassdoor. When given the option to rate each company, RingCentral's 2,500 employees give them a score of 4.5 out of 5. Alternatively, Fuze employees (approximately 700) rate the business as a 4.4 out of 5.
Portfolio Comparison:
RingCentral and Fuze both have cloud-based services to offer in the spaces of unified communications, collaboration, and customer contact. Let's have a look at their portfolio offerings in greater detail.
RingCentral vs. Fuze UC:
RingCentral's flagship UC product "RingCentral Office" comes with everything you would expect from a UC solution, including call forward, auto attendants, and call monitoring. However, the system also features a range of enhanced capabilities too, like intelligent IVR, voicemail to email, and RingCentral messaging through Glip.
Alternatively, Fuze's UC enterprise voice service is designed to offer simplicity and convenience through the cloud. The platform supports group messaging, presence, and VoIP on a single platform, to facilitate seamless teamwork.
RingCentral vs. Fuze Contact Centre
Both Fuze and RingCentral go beyond the standard voice-based communication strategy with their cloud contact centre solution. Fuze and RingCentral provide omni-channel communication strategies for SMS, instant messaging, email, and more. Additionally, each contact centre comes with:
- Advanced analytics
- IVR and skills-based routing
- CRM integrations
- Customer experience services
- Workforce optimisation
RingCentral vs. Fuze Collaboration
To enhance internal collaboration, RingCentral offers instant messaging and file sharing services through "RingCentral Glip." Alternatively, the RingCentral Meetings services provides a unified and straightforward way for companies to access video conferencing and screen sharing services.
