Security and compliance are crucial needs within the business communications industry, only getting more prominent with time. In a world so heavily based on UCaaS, keeping all interactions properly monitored, stored, and encrypted at all times is a top priority.
That's why it's extremely important for businesses to invest wisely in dedicated solutions ensuring they meet all relevant regulations, and then some.
Recognizing its deep importance, cloud service provider Fuse 2 puts emphasis on this area and employs various technologies to help keep their customers – and their customers' customers – safe. Their deployment offering of state-of-the-art security & compliance solution CallCabinet, enhanced by Fuse 2's own security features, reflects that commitment.
In a recent chat with Pete Sunday, Technical Services Manager at Fuse 2, he walked me through the ins and outs of CallCabinet and shared the specific benefits of deploying it through Fuse 2.
CallCabinet: AI-Driven Security & Compliance
CallCabinet is a compliance and security SaaS solution that can be used as an overlay with your UC platform of choice, integrating with Microsoft Teams, 3CX, and others; with features like compliant call recording, AI-powered voice analytics, PCI redaction, and encrypted storage.
"As we know, regulations pretty much govern nearly every business today, particularly businesses in the finance, healthcare, and insurance industries, where sensitive information is dealt with regularly," Sunday says.
These businesses all have contact centres, and they all require call recording which meets their regulations, be it MiFID II, PCI compliance, FAIS compliance, or anything else.
"CallCabinet meets a comprehensive range of compliance regulations and allows organizations a very flexible, easy-to-use way of managing and sharing access to their call recordings while at all times remaining compliant," he notes.
Two of CallCabinet's biggest strengths are its extensive encryption and its transcription hashing feature.
