Figuring out how to remain productive at home with screaming kids and barking dogs to worry about is hard enough at the best of times. When your team collaboration tool goes kaput on top of everything else, it’s enough to leave many home-workers pulling their hair out.
Yesterday, on the 12th of May 2020, Slack stopped working at around 7:30 PM ET. DownDetector.com reported a massive increase in issues, with many users unable to access the app at all. If your messages could get through to the person you were trying to talk to, they weren’t being marked as read. Both the mobile and desktop versions of the app stuttered, leaving many teams in a state of sheer panic.
Slack’s status website confirmed the outage. The company said that users had reported general performance issues, such as message sending timeouts and failures. Slack also claimed that its team was working flat-out to get the app running properly again as quickly as possible.
So, What Happened to Slack?
Slack didn’t disclose the cause of the issue, but just after 8 pm ET, the company provided a quick update to its status page, saying that users weren’t able to connect with Slack and that they would provide an update on the fix shortly.
The scope of the issue seemed to be quite broad, with DownDetector reporting that the outage had affected the West Coast particularly hard. At around 8:45 pm ET, Slack released another update, saying that “some” customers would be seeing improvements, but the matter was still under investigation. It wasn’t until 10:26 pm ET that Slack finally announced that the service was fully restored.
