What is it that makes you choose between one contact centre platform and any other? Or, from a partner perspective, makes a solution easy to sell? In an ultra-competitive market, small details often make a difference between solid uptake and growth and struggling to keep pace with the competition.
That’s the viewpoint of Viktor Gajodi, CEO of Buzzeasy, the contact centre solution for Microsoft Teams solution. The company gets a lot of positive customer feedback on Buzzeasy. Interestingly, much of it focuses on specific features that, on their own, might seem to be of little significance, but taken collectively, make a big difference to the user experience – and to the partners selling and supporting Buzzeasy.
All-in-one display
The feature customers mention most often is the simplicity of the Buzzeasy user interface. “Being omnichannel is essential, but that must correlate with the user experience and the design of the agent screen. The simplicity and ease of use of Buzzeasy are one of the things we get the most positive feedback on from our customers. It makes a real difference to them.”
With Buzzeasy, multiple conversations can be managed through the same screen and movement between channels is seamless. The agent can easily see what path they need to follow to bring the conversations to a successful resolution as quickly as possible.
The all-in-one interface also makes a difference for partners, he adds. “The simplicity of our UI is one of many reasons customers choose Buzzeasy. They want to get away from having a complex screen display and that also makes it easier for our partners to sell.”
Single sign-on
The second feature customers mention most often is single sign-on. Buzzeasy is synchronised with Windows Active Directory, which means Microsoft users don’t need a separate log-in or password. This provides solid security and fast access to the contact centre application.
In organisations that are using Windows Active Directory, Buzzeasy is a perfect fit for their IT infrastructure and requires no change to procedures and policies.
