Four years ago, T-Mobile Netherlands began offering cloud telephony services to enterprises. Along the way, B2B Sales Director, Martijn Teekens, T-Mobile Netherlands, said the mobile operator worked hard to transform alongside the market.
He also shared, T-Mobile Netherlands had plans to fundamentally shift its product-driven approach to a more customer-centric strategy where the mobile giant focused on smart integrations, the flexibility of a mobile-first offering, and providing a "solid customer journey."
In an interview with UC Today, he told me, "T-Mobile learned, the perfect transformation is not driven by the number of features you offer compared to legacy on-premises situations." He added, "Enterprises need to invest time in customers and identify how they want to communicate with them."
This is where Soluno comes in. It stepped in to assist T-Mobile in overhauling its digital transformation strategy from the ground up. Soluno's strength lies in its mobile-first method, which now makes it straightforward for T-mobile customers to activate new lines, as well as manage features like call routing, queuing, and billing. All this, adds a great deal of muscle to T-Mobile's already solid proposition.
Why T-Mobile Says it Wanted to Partner with Soluno
During our chat, Teekens further shared, T-Mobile Netherlands is not, what he calls "the typical operator." According to him, the Dutch arm of T-Mobile challenges the country's B2B market with its new plan for enterprise communications.
He says it is T-Mobile's focus on doing a few things right that provides such a strong offering with the assistance of Soluno and its mobile network. This is all combined with what Teekens calls "Future proof fixed internet infrastructure."
