UC provider TelcoSwitch has launched its new 3Sixty platform to improve organisations’ inbound customer experiences.
The platform is an omnichannel software-as-a-service (SaaS) communications platform that enables companies to deliver improved inbound customer experiences by centralising communications channels including voice, email, and social media, alongside customer service, e-commerce, marketing, and pipeline management.
The new offering allows organisations to communicate with their customers across a wide range of channels, including WhatsApp, social media platforms, live web chat (including chatbots), and traditional voice calls, among others.
The 3Sixty solution also delivers a variety of integrations out-of-the-box, including eCommerce solutions Shopify, Magento, and WooCommerce, accounting packages like Xero, marketing platforms such as MailChimp, and cloud office services that include Office 365, Microsoft Dynamics, and Salesforce.
