Avaya made several key announcements at the five-day GITEX 2022 conference in Dubai.
With Metaverse Vision, a collaboration with Honeywell, a partnership with Wavenet, and a new roadmap coming soon, Avaya appears to be going full steam ahead under its new leadership.
GITEX stands for ‘Gulf Information Technology Exhibition’ and it is the biggest annual technology conference held in Dubai. Avaya's strength in the region has made the event a consistent feature on the technology giant's schedule.
Avaya’s ‘Metaverse Experience’
Avaya announced it is “executing on Dubai’s metaverse vision” through its ‘Metaverse Experience’, which enables businesses to connect their contact centres into the metaverse.
Although Avaya is not shifting its contact centres into the metaverse yet, it is getting them ready for customers who would prefer to communicate in the metaverse.
The metaverse solution was developed by Avaya in Dubai in collaboration with Avanza.
UC Today’s David Dungay spoke to Nidal Abou-Ltaif, President, Avaya International, about its plans for the metaverse:
[embed]https://www.youtube.com/watch?v=-uGQXOdiKWs[/embed]
About-Ltaif said: “The solution illustrates how organizations can extend their contact centres into the metaverse, leveraging advanced innovations without impacting their existing contact centre investments.
“It demonstrates a use case for opening a business in the UAE within the metaverse, and receiving seamless customer support from a contact centre agent at every step of the journey. This kind of innovation without disruption will help businesses of any size become a part of Dubai’s Metaverse vision.”
Dubai stated its ambition to be in the top ten of cities for the metaverse economy, in order to create 40,000 virtual jobs by 2030.
Avaya and Honeywell Emergency Response Collaboration
Avaya and Honeywell have signed a memorandum of understanding (MoU) to improve the emergency response capabilities of smart city organisations and local law enforcement.
Smart city initiatives will be accelerated through the integration of the Avaya OneCloud platform with the Honeywell City Suite. The combination of platforms will enhance citizen engagement and emergency response potentiality.
Nidal Abou-Ltaif, president, Avaya International, said: “Avaya and Honeywell are helping Middle Eastern cities to deliver the citizen experience of the future.
“In situations where every second counts, having a unified communications environment that capitalises on the availability of critical data can mean the difference between life and death.
“This collaboration will enable us to make these capabilities more widely available to governments across the region.”
UC Today interviewed Mohamed Moselhy, Regional Vertical Sales Leader at Honeywell and Ahmed Fayed, Managing Director at Avaya, about the new collaboration:
[embed]https://www.youtube.com/watch?v=dTV6n0m-9hE&t=117s[/embed]
The integration is being rolled out in a greenfield smart city outside Cairo, Egypt. This will become the New Administrative Capital, home to the country’s parliament, government ministries, presidential palaces and foreign embassies.
