Watch on YouTube UC Today's Tom Wright hosts Sanjay Srinivasan, Chief Architect at Vonage .
Watch on YouTube UC Today's Tom Wright hosts Sanjay Srinivasan, Chief Architect at Vonage.
In this session, we discuss the challenges and benefits of combining unified communications technology with contact centre tech.
To find out more, visit Vonage.
Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel. You can also join in the conversation on our Twitter and LinkedIn pages.
Does this reflect your experience?
opening the room…
Microsoft is rolling out AI-powered phishing detection in Teams that reads the context of chats from new external contacts, targeting the fake IT help desk scams that Arctic Wolf has linked to more than 400 incidents, with worldwide availability due in December
Marcus Law · 2 Nov 2026
enableUC's Kevin Kieller told UC Today he expects AI assistants to pull users out of vendors' apps, as Microsoft gave no Copilot seat update, ServiceNow and Dayforce took their workflows into ChatGPT, Gemini and Claude, and Neat shipped an emergency certificate fix
Marcus Law · 30 Oct 2026
At WebexOne 2026, Kevin Kieller of enableUC tells UC Today why voice and AI assistants could pull users away from the Webex interface, why Cisco’s Dialog moves the contact centre towards relationship management, and why interop will decide which vendors meet customers where they are
Marcus Law · 26 Oct 2026