The top UC service management platforms are becoming powerful solutions for today’s business leaders. As the communication stack continues to evolve, working styles change, and companies strive to accomplish more with less, UCSM technologies are becoming vital.
These platforms offer companies comprehensive visibility into their technology stack and make managing complex multi-vendor environments simpler and more cost-effective. With today’s innovative solutions, companies can simplify the migration to the cloud, boost productivity, reduce operating costs, and even improve compliance.
As the number of innovative UCSM vendors grows, new trends are emerging in this landscape. Here are the major trends you should be aware of as you explore the burgeoning UC service management environment.
1. Top UC Service Management Providers Support Cloud Migration
Cloud adoption has grown significantly in the last few years as companies adapt to a growing need for scalability and flexibility in the workplace. According to Gartner, on-premises investments are decreasing, paving the way for a cloud-first future. However, transitioning into the cloud isn’t simple, as every company has its own legacy investments and solutions to consider.
As demand for cloud communications continues, particularly as we move closer to the date of the PSTN/ISDN switchoff, the top UC service management providers are simplifying migration. They’re working hand-in-hand with companies to help them build the ultimate multi-vendor environment while reducing provisioning and configuration complexities.
Leading vendors offer insights and support for both on-premises legacy equipment and innovative new cloud platforms, helping companies transition to the cloud without incurring unnecessary costs or facing compliance issues.
2. Mobility and the Future of Work
In recent years, the evolving workplace has had a significant impact on UC service management solutions. Hybrid and remote working styles continue to thrive, despite the attempt from some companies to encourage staff back into the office.
UC service management solutions empower businesses to manage remote and distributed teams more effectively with zero-touch provisioning solutions. They allow companies to rapidly provision licenses and features to team members wherever they are. Some even come with self-service portals where staff members can access troubleshooting tools and reports.
As mobility continues to emerge as a major trend in the communications landscape, the top UC service management platforms will also help companies maintain insights into various network connections, such as 5G connectivity. They’ll even help companies identify opportunities for innovation and automation that improve remote worker productivity.
3. Consolidation and Integration Options
For some time now, the top UC service management platforms have focused on giving companies a unified environment where they can monitor all forms of communication tools, apps, and services. As the communication stack grows more complex and companies move more of their processes into the cloud, the flexibility of these platforms is growing.
Today’s market leaders empower businesses to build their best-of-breed communications environments, bridging the gaps between collaboration platforms, call reporting tools, CRM systems, and more. Some even empower companies to leverage combined insights into their UC platforms and contact center solutions in the same environment.
With flexible technologies, companies can create a complete single-pane-of-glass environment for asset management and analytics. This helps to not only ensure end-to-end visibility into all communication tools, but it can help to reduce compliance and security issues too.
4. The Top UC Service Management Providers Embrace AI
AI (artificial intelligence) has had a significant impact on the entire communication and collaboration landscape. Companies in all industries are reinventing workflows with AI-powered assistants, as well as intelligent reporting and automation capabilities.
With AI-powered solutions in the top UC service management platforms, companies can track the performance of bots and AI resources alongside team members. They can mitigate risks and unlock opportunities with AI-powered automated monitoring and alerting systems. Companies can even build comprehensive workflows that leverage AI tools.
