UC provides companies with incredible agility, scalability, and flexibility in an environment where business conversations are constantly changing.
However, to leverage the full benefits the UC landscape offers, companies need the right strategy to deploy UC tools and automate transformation. Automation in the UC landscape isn’t just a nice-to-have solution for many larger businesses but a critical part of maintaining an efficient, highly productive network of team members.
Used correctly, automation can assist with streamlining the onboarding and offboarding process for staff, enhancing employee experiences, and enabling rapid transformation. The right tools and strategies also allow companies to take advantage of hybrid and remote work trends by making possible zero-touch provisioning and deployment.
The Steps for Successful UC Deployment and Automation
While automating various aspects of the UC environment can generate many positive benefits for business leaders, implementing the right workflows and managing the UC environment can also be a complex process for beginners.
For most companies, the first step in successfully automating UC deployment and management will be choosing the right UC solution for the needs of a digitally-transforming team. This means assessing a digital workforce’s specific communication and collaboration requirements of a digital workforce, and matching those demands to an available UC solution.
For instance, Microsoft Teams stands as one of the most popular platforms for UC in the modern landscape, offering users a combination of various productivity tools, communication apps, and innovative features in one easy-to-use environment.
Once companies have chosen their UC offering, the next step is finding ways to manage and automate deployment, development, and employee empowerment.
Step 1: Invest in Digital Workplace Management
To support evolving teams in the hybrid and remote work world, companies need to move away from hands-on deployment, provisioning, and management strategies and shift towards a more digitised approach. UC automation – and specifically a digital workplace management solution - can help with this.
Digital Workplace Management platforms provide companies and business leaders with an end-to-end environment where they can congregate various UC vendors, integrations, and tools. These all-in-one ecosystems offer companies central control over the unified communications environment rather than requiring them to use multiple admin portals and systems.
The result is a more comprehensive, convenient, and repeatable solution for deploying and provisioning communication tools in any environment, no matter how many employees there are to support. Digital workplace management platforms keep businesses agile and flexible, with a customisable and centralised solution for maintaining visibility throughout the ecosystem. Organisations can leverage role-based access controls to ensure central IT teams can assign limitations and control the overall UC network. At the same time, individual business units can maintain autonomy for the day-to-day use of their unique environments.
Step 2: Leverage Automation Management
An effective digital workplace management tool can not only give companies more control over how UC solutions are deployed and provisioned, but it can also provide a way to automate various complex tasks. Most unified communications platforms now consist of multiple applications, interfaces, vendors, methodologies, and tools to manage.
A Digital Workplace Management solution with built-in automation management provides companies with a convenient way to create their workflows for provisioning and team controls. For instance, the VOSS Automate product suite from VOSS allows organisations to leverage sophisticated workflows, tailor-made to suit their businesses, without the need for complex coding.
