Moveworks on Microsoft Teams is a next-generation bot that uses conversational AI to improve employee productivity.
The bot has been building its Fortune 500 customer base over the past four years and, with AI’s growing popularity, it is now exposed to a much larger market with a proven track record under its belt.
Not only are companies more open to integrating AI services, but Microsoft’s Work Trend Index Annual Report shows that it would be welcome support, with 64 percent of employees reportedly struggling to meet their work expectations.
Furthermore, 70 percent are keen for AI to help reduce their workloads to allow them to focus their energies on the most critical tasks.
Srini Raghavan, Vice President, Microsoft Teams Ecosystem, said: “People are ready for AI, and thankfully, AI-powered solutions have already begun to ease our digital debt.
“Moveworks on Microsoft Teams, a next-generation bot that can operate within the Teams platform, uses conversational AI to help employees improve productivity by automating common enterprise tasks and workflows.
“Handling those processes autonomously, often without intervention from human resources (HR) and IT, frees up staff to focus on high-value, transformational work for enterprises.”
As a result of saving employees time, the bot has made their work has become more efficient and saved companies millions of dollars in IT support costs.
Microsoft explains this success through three effects of deploying Moveworks, which are AI-assist tools for employees in Teams, employee alerts in Teams, and integrating with Microsoft’s ecosystem.
AI-Assist Tools for Employees in Teams
Moveworks on Teams is built on more than 200 machine learning (ML) and large language models (LLMs), allowing it to understand context and business language in over 100 languages.
Agents can use Moveworks, therefore, as a tool to get the information they need by simply initiating a chat with the bot, in the same way as they would with a live agent.
Moveworks connects various aspects of enterprises, including IT, HR, finance, and facilities management systems all through Teams, meaning employees don’t need to switch between applications.
Vaibhav Nivargi, CTO of Moveworks, reaffirmed this: “Moveworks is committed to meeting our users where they work, and Microsoft Teams has become that platform.
"Our customers now expect to be able to accomplish essential tasks without ever having to leave Teams.”
By using Teams, independent software vendors (ISVs) can also add value to customers and boost app usage at the same time.
The bot integrates with customers’ technology stacks and provides a single support interface within Teams.
Employee Alerts in Teams
The Moveworks bot also send sends employees notifications within Teams to alert them about updates and required actions, which helps employees to stay up-to-date and remain engaged.
Customers have reportedly saved hundreds of hours by reminding users to reset their passwords.
