Microsoft Teams has been on a hyper growth curve since the early part of 2020, the latest reported figures indicate the service has 115 million daily active users worldwide. As users continue to flock to the service, driven by the need for a reliable collaboration tool which is deeply embedded in the Microsoft software estate, it would appear the product is only heading in one direction… up.
However, if you are still crafting your Teams proposition then beware. Common deployment issues, and/or commercial terms, could leave you with a long-term ‘scary’ problem. If you are looking to offer Teams to your customers make sure you take note of the following:
1 – If your customers choose the Microsoft Phone System they could be getting a diminished service
Microsoft’s Phone System is still behind the industry when it comes to functionality, but it is getting better. If your customer’s requirements are straightforward, like dial tone and voicemail for instance, then you probably won’t have an issue, but make sure they know how the MS service stacks up against the losing provider before you make the jump.
Get everything on the table upfront. Be that trusted adviser. If they move and the service doesn’t fit then guess who they are going to blame?! Avoid that howler…
Don’t forget, whatever route customers choose for their in-Teams calling they will need a phone system license. That’s £7.50 per user before they have even got started.
2 – When your customers choose Microsoft, what are you losing… actually?
If your customer decides it is time to jump from your cloud telephony product to Teams, you aren’t just losing the cloud PBX revenues. You are also losing the hardware, the services, numbers and the minutes revenue too. 🎃
