National League football club Eastleigh FC has adopted NEC’s UNIVERGE BLUE CONNECT to significantly upgrade its communications capability. The club, based in Eastleigh, Hampshire in the UK, was established in 1946 and is nicknamed The Spitfires after the World War II aircraft that were developed and built in the town. Playing in the fifth tier of English football, the team has aspirations to enter the English Football League (EFL) and regularly hosts more than 5,000 fans at its home ground, the Silverlake Stadium.
Committed to continuing to be a club at the heart of its community, Eastleigh FC saw the need to improve how it handles calls and responds to customer enquiries. “The solution that was in place previously was simply not fit for purpose,” confirms Alex Pike, the club’s Commercial Manager. “Not only where we missing lots of incoming calls, we were also unable to route them through to the correct department. Since COVID, we have staff that now work remotely and from home and the Chairman also wanted to be contactable at all times, especially on away match days. None of this was possible with the system we had in place. We are a full-time professional football club with ambitions of entering the EFL as soon as possible, however, you wouldn’t have thought that when calling into the club.”
Eastleigh FC therefore turned to F One Technologies which advised selection of NEC’s UNIVERGE BLUE CONNECT. The solution combines the phone system, chat, video, screen sharing, file management and conference calling into a seamless experience that allows mobile devices to become part of the CONNECT phone system. The solution also extends video conferencing capabilities to conference rooms to keep in-office and remote workers connected.
