TOKU Gets Personal with CCaaS & CPaaS

Why CCaaS and CPaaS together matter for customer engagement: Toku’s Thomas Laboulle explains the difference, the use cases and packaging on UC Today.

Rob Scott interviews Thomas Laboulle , CEO & Founder, Toku about the benefits of combining CCaaS and CPaaS technologies.

Discussion points include:

If you're looking for more information on this topic click here.

Thanks for watching, if you'd like more like this, don't forget to SUBSCRIBE to our YouTube channel.

You can also join in the conversation on our Twitter and LinkedIn pages.

The discussion0 takes · attributed & checked

Does this reflect your experience?

opening the room…

Read nextordered by techtelligence · every pick explained

GoTo CX Complete: Is GoTo Building the SMB AI-Powered UC+CC Layer Before Rivals Catch Up?

GoTo CX Complete promises companies a UCaaS and CCaaS layer that can evaluate 100% of interactions. Here's what buyers need to know.

Cisco's Collaboration business had its best quarter in seven years in Q4 FY26, with Webex, devices and contact center all growing

Microsoft is retiring Teams Live Chat in October 2026, just months after expanding it, pointing customers to Copilot Studio instead