Tollring will launch its new AI-powered cloud call recording solution, Record AI, in January.
Record AI intends to revolutionize organizations' call recording by democratising AI automation, making platform-agnostic compliance call recording and intelligent call analysis widely accessible for businesses of any scale. Initially launched on Session Border Controllers (SBCs) for IP networks, Microsoft Teams, and Cisco BroadWorks, Record AI will extend its reach to all organizational users, transcending traditional contact centre boundaries.
Tony Martino, CEO of Tollring, said:
Record AI leverages the latest in technology to help organisations of all sizes to improve customer communications. We make it easy to record, highlight and analyse the calls the matter – automatically and immediately – and at scale, enabling businesses to transform the customer experience."
This solution aims to enhance operational efficiencies on a large scale, simplifying processes and providing insights into customer sentiment, trends, and behavioural patterns. The ambition is for broader improvement in the overall customer experience.
Record AI's availability to service providers is streamlined through a subscription model, offering the added flexibility of white-labelling for consistent branding across the portfolio. This approach ensures that organizations of all sizes can leverage the impact of AI-driven automation, fostering a transformative impact on customer interactions and operational workflows.
“Affordable AI, coupled with easy implementation, is poised to democratise the technology," Martino added. "Channel providers now have access to innovative solutions to engage their customers together with the potential for substantial profit margins without requiring extensive investment.”
