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What kinds of challenges are businesses solving with MS Teams apps?
Hilary Oliver, Chief Marketing and Experience Officer at Tollring:
“As businesses increasingly rely on MS Teams to facilitate remote or hybrid working, they need information and insights to understand how changes to working behaviour are impacting the business and its people.”
“Workplace Analytics for MS Teams reveals valuable patterns and trends in real-time to help balance workload and manage attention."
"Identify individuals involved in back-to-back meetings, working outside of normal hours or repeatedly late for meetings which may signal meeting fatigue or work overload. Check individuals have enough time aside to carry out their work outside of meetings.
"Drive the right engagement both internally and externally. Insights can be used to share best practices, analyse collaboration trends, reduce frustration, and work more intelligently."
"Ensure staff wellbeing to drive staff retention. Understand sentiment, team performance and employee satisfaction. Help managers to understand one-on-one time in line with individual needs.”
Mark Bunnell, the Chief Operating Officer of NUWAVE:
“The need for a hybrid work environment has led to fundamentally changing the way we approach communication and collaboration. Large organizations are managing multiple systems in an honest attempt to find the solution that best meets their needs. This allows for them to incrementally course correct and stay ahead of their competitors.”
“These solutions usually come wrapped with a high cost to manage, as balancing multiple platforms can result in a disjointed user experience, which leads to a lack of user adoption."
"Another issue comes with the strain and increased workload that it puts on an organization’s engineering and IT teams who manage this multitude of systems through increased complexity. A modern IT/engineer needs to be able to code in different languages as well as have the ability to integrate/manage different systems and apps as a cohesive strategy.”
Tom Arbuthnot, Solutions Director at Pure IP:
“To me, the applications in Teams all help to create an ecosystem that is all about improving the user experience and enabling collaboration. The growing number of applications that are available in Teams means that users can work where they are, rather than jumping around between different systems and environments to get anything done. Having such a breadth of apps right in Teams also makes it easier for everyone to collaborate on a project, as all the resources are in one place.”
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Has Teams become THE work hub for businesses? Can integrated apps deliver the right kind of experiences customers need?
Hilary Oliver, Chief Marketing and Experience Officer at Tollring:
“The stats speak for themselves! Global adoption is continually rising, and Microsoft Teams has become THE work hub for many businesses of all types and sizes. It has enabled employers to give their people the best possible workplace experience regardless of where they were based.”
“Apps that are accessed via the Microsoft Teams App Store are fully integrated into the Teams ecosystem, leveraging both organizational set up within Microsoft and the familiar experience for ease of use and efficiency.”
“Although familiar and easy to use, features have evolved very quickly (and continue to do so) so it is becoming increasingly important to focus on effective use of the tools and leveraging the data that can provide insights into working practice.”
Mark Bunnell, the Chief Operating Officer of NUWAVE:
“By acting as a central hub for these apps, Microsoft Teams is quickly becoming the THE Communication hub for business users and organizations looking to simplify their hybrid work environment. Microsoft Teams allows for a central location to manage all of the different platforms an organization needs for collaboration while allowing them to communicate with each other seamlessly. It gives you the flexibility and freedom you need to access your work from anywhere in the world, and on any device.”
“Integrated apps such iPILOT let you quickly and easily enable your Microsoft Teams Voice environment, with features such as emergency services customization, automated provisioning, Disaster Recovery Plans, and analytics.”
