Tollring, one of the market leaders in software development and business intelligence tools, recently introduced their new hybrid iCall Suite solution. Offering a combination of call recordings and analytics on the Panasonic NS700 and Mitel MiVoice Business systems, the hybrid iCall Suite provides advanced functionality for a range of businesses. Support for Avaya IP Office is also on the horizon.
The Tollring cloud-based solution connects to a company's on-premises communication equipment, offering channel partners new ways to talk to their customers and provide immersive products for those with on-premises technology. The hybrid offering could be the perfect solution for companies that aren't ready to move to the cloud entirely.
Embracing Hybrid Solutions for the Channel
According to the Director of Sales Operations for Tollring, Simon Whatley, there's a significant number of companies still using on-premises PBX systems out there. Now, those companies will be able to access all the benefits of cloud-based recording and call analytics through the iCall Suite. The tool gives companies the insights they need to improve engagement with their customers.
For the channel, the hybrid solutions from Tollring also offer a unique opportunity. The flexibility of a hybrid offering can reduce churn, provide new opportunities for customers, and increase recurring revenue. Additionally, partners have the option to improve their chances of a sale by using recording and analytics solutions across any region, while managing tools in a single environment. Tollring also provides private cloud solutions for white labelling.
With a hybrid deployment option, businesses get exceptional technical and commercial flexibility, with the added opportunity to purchase annual, monthly, or lifetime licences.
