Digital transformation is changing the way that we communication and collaborate at an incredible pace, and today's leading vendors are helping businesses of all sizes to discover new strategies for productivity and performance.
Last week, leading business publication and industry analyst Forbes announced its picks for the 100 top businesses in the cloud environment. We were thrilled to see that 10 exceptional cloud comms companies made the cut.
Here's your behind-the-scenes guide to the contenders in the Forbes Cloud 100.
1. Intercom (#22): Messaging
Intercom is a software company from America that offers today's businesses a unique way to communicate and collaborate via instant and asynchronous messaging. With Intercom, businesses can access a reliable way of interacting with customers via their websites, social media, and email apps. Intercom describes itself as the world's first messaging platform specifically designed for business growth. Already, countless brands like Atlassian, Shopify, and New Relic have accomplished amazing things with Intercom's help.
According to Intercom's case study page, Udemy even achieved a 30% revenue growth quarter over quarter just by embracing the Intercom approach to business messaging.
2. Freshworks (#40): Customer Experience
Freshworks, best known for the Freshdesk customer experience platform, provides a state-of-the-art customer experience platform for businesses that want to delight and impress their clients. The software is easy to set up and use, with minimal customization required, which might be one of the reasons why more than 150,000 companies trust Freshworks to power their CX strategy.
The Freshworks team knew that today's businesses don't have the time to switch between multiple apps when it comes to serving today's always-on customer base. That's why Freshworks ensure that you can access all of the crucial tools you need to deliver contextual conversations in the same combined space.
3. Asana (#41): Collaboration
Collaboration is one of the biggest buzzwords in the communication industry today - and for good reason. In a time where teams are often dispersed in locations around the world, good digital collaboration is crucial. Asana gives today's businesses a place where they can access all the information they need to work together in more efficient teams. With Asana, every person in a group knows exactly what they should be doing and why, allowing for greater transparency, clarity, and productivity.
Various top businesses rely on Asana to help them track their work, including Red Bull, NASA, Google, The Bill and Melinda Gates Foundation, Lyft, Spotify, Santander and many more!
4. Pindrop (#49): Customer Experience
Pindrop might have a reputation for being a security company, but its actual focus is on delivering better customer experience by ensuring reliability and peace of mind for end-users. Pindrop is an American brand that offers risk scoring and intelligent fraud detection for modern companies. With Pindrop, you can create frictionless identity scoring solutions and design a secure infrastructure for your voice interactions in any contract centre.
Pindrop delivers a range of disruptive technologies, including deep voice biometrics with Pindrop voice printing, phone printing technology, and behaviour analytics too.
5. monday.com (#50): Collaboration
Another excellent collaboration company that made the list for Forbes' Cloud 100 this year is monday.com. This teamwork tool gives businesses of all sizes the chance to bring their people together in a highly immersive digital environment. Currently, monday.com is the go-to choice for more than 70,000 teams worldwide who are now more collaborate and engaged than ever before.
Not only does monday.com serve a huge variety of different companies and brands, but it's also the home of 201 types of industries. This app also has an outstanding global reach, connecting to 141 different countries.
