It's fair to say that 2019 has been an exciting year for the Unified Communications (UC) industry. Throughout the marketplace, we've seen the rise of new and disruptive technology, like artificial intelligence tools, IoT, and machine learning.
As businesses continue to accelerate on their path to the cloud, vendors and service providers from across the UC spectrum are also beginning to consolidate and collaborate with other companies to ensure that they can offer the most extensive selection of features available.
We teamed up with leading UC and collaboration provider PGi, to create this top 10 list of the biggest UC Takeaways from 2019 so that you can prepare adequately for the rise of new trends in 2020.
1. Digital Transformation Continues
According to leading analyst firm, IDC, 85% of enterprise decision makers currently believe that they have a time-frame of two years or less to make significant progress with digital transformation. If these companies don't make enough progress at that time, then they could fall behind their competition and therefore start suffering financially.
Around 34% of companies also say that they have already begun to undergo a digital transformation. It's safe to say that this trend will only continue in 2020.
2. Legacy Systems Take a Hit
Unified Communications as a Service (UCaaS) is currently soaring in growth as businesses of all sizes look for more flexibility and scalability in their communication systems. Today's companies want true UC, not restricted by hardware and software silos. In 2019, companies have begun to realise that legacy systems are losing their shine. Companies that want to compete for the need to evolve into the cloud.
3. Video Collaboration is Growing in Popularity
Thanks to the growing impact of remote working, mobile employment, and general out-of-office flexibility, video conferencing is more valuable as a communication strategy today than ever before. Employees and colleagues want to make sure that they have an immersive way to connect with others from any device. Seeing is believing in this new age.
Going forward in 2020, there's a good chance that an expansion in HD video technology and easy-to-use meeting solutions will drive the growth of video collaboration even further.
4. Remote Work and Remote Teams Grow in Popularity
Speaking of the remote work environment, it seems that we're seeing a rise in the number of people who are willing to maintain their productivity outside of the office too. Today's employees don't need to be in the office to excel in their jobs. More companies than ever before are beginning to appreciate the benefits of remote working, not just for the employees, but the employer too.
Remote working ensures that employers can pay less for their workforce by allowing them access to next-level technology from any environment.
