Demand for Unified Communications is greater than ever in an evolving business landscape. According to Precedence Research, the market is growing at a rate of 18%, to an expected value of around $385.21 billion by 2030.
In virtually every industry, Unified Communications opens the door to better productivity, improved service management, and enhanced customer experience. In the hospitality sector, in particular, embracing the benefits of Unified Communications can help keep brands one step ahead of the competition, by facilitating better team work, and client service.
Today, we’re going to be looking some of the most significant use cases for UC in the hospitality sector, to highlight why every hotel and spa needs the right UC.
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Enhanced Customer Experience
Hospitality companies deal with an ever-increasing flow of reservations, requests, and inquiries from clients. In this demanding environment, it’s important to ensure internal team members can share information and communicate effectively. With unified communication tools, companies can ensure they’re ready to connect with their guests across multiple channels, and work together with their colleagues on solving common problems.
Communication tools can ensure workers can quickly relay emergency information to guests, and track down support from a colleague when an issue needs to be addressed fast. The implementation of a UC solution can even empower teams to communicate with guests across more of the channels they prefer to use, from SMS and messaging, to video.
Whether it’s the real-time presence management tools that help to strengthen housekeeping operations, or integrations with CCaaS and CRM tools powering more engaged guests, UC can form the foundations of a better client experience. Many UCaaS providers are now offering companies opportunities to align their cloud environments to boost customer experience.
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Enhanced Productivity
Hospitality is naturally mobile, agile, and ever-moving industry. Assisting guests throughout the property, inspecting, and cleaning rooms, performing maintenance and more all require employees to spend time away from their desks, without disconnecting from the rest of the team.
A UC solution, particularly one delivered in the cloud, can help to keep teams productive and informed wherever they are. With an all-in-one ecosystem for collaborating and communicating with staff that users can access from any smartphone or tablet, it’s easy to unlock greater levels of efficiency and productivity.
Companies can even empower teams using UCaaS technology with access to ai assistants and bots which allow them to search through integrated CRM apps, knowledgebases and help desks to find the information they need faster. The right tools, infused with natural language processing and artificial intelligence could even allow users to search for information using nothing but their voice.
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Agility and Scalability
UC solutions are quickly becoming an essential tool in keeping teams connected in the ever-changing hospitality landscape. With UCaaS (Unified Communications as a Service), companies can even unlock a new level of agility and scalability, which allows them to bring on remote members of staff to help deal with sudden seasonal changes in demands and requests.
The flexibility of UCaaS also makes it possible to provision tools quickly and easily to employees wherever they are in the hospitality environment. You can deliver the same convenient tools to users on the back-end of the hospitality business as those dealing with customers on the front-end.
