Unified communications (UC) solutions are critical in many business environments, enabling better productivity, collaboration, and data management. In fact, by 2030, the market for UC collaboration tools is expected to reach a massive $222.61 billion.
However, as the UC landscape continues to evolve, driven by new communications preferences, technology (AI and automation), and working styles, managing a comprehensive UC ecosystem is becoming increasingly complex. Companies now need a way to monitor, examine, and evaluate multiple communication channels and environments.
At the same time, diminishing budgets and financial constraints means every organization needs to find ways of accomplishing more with less.
So, how can you manage UC environments more efficiently in 2024?
5 Ways to Improve UC Management
Rapid technological evolution in the UC landscape has led to a world where people can connect across a range of channels, with seamless convenience. However, heavy reliance on digital technologies has led to numerous challenges for IT teams. Here’s how companies can enhance UC Management, in the modern age.
1. Implement Comprehensive Observability Strategies
First, to manage UC environments efficiently, companies need to take a proactive and holistic approach to maintaining observability into the UC ecosystem, and tracking potential risks. With countless employees using different channels and devices, it can be difficult for IT teams to maintain a clear view of what’s happening throughout an organization.
In today’s landscape, companies need to implement a solution that delivers end-to-end observability across their technologies, offering real-time insights into the performance of different communication tools, usage metrics, and potential issues.
A comprehensive solution for system visibility and observability will give IT teams and business leaders powerful insights into the tools they should be installing, leveraging, and monitoring to boost employee productivity and efficiency. Plus, a holistic strategy for observability can help to reduce compliance issues and mitigate risks for growing teams.
2. Simplify Root Cause Analysis
Even the best communication and collaboration tools suffer from issues at times. For example, many IT teams struggle to troubleshoot problems effectively and efficiently, and find their underlying causes. In fact, the biggest challenge IT teams referenced in this study, was the amount of time they spend using multiple tools to troubleshoot issues.
Investing in comprehensive monitoring tools that facilitate the deep-rooted analysis of various problems in the communication ecosystem can address this problem. Giving employees the right resources to understand why problems occur, without the need to jump between various environments, saves time and eliminates common frustrations.
It can also be a valuable way for companies to find recurring issues, so they can implement proactive strategies to prevent them from happening in the future. A combined selection of tools for testing, quality assurance, and quality monitoring leads to improved employee productivity, reduced downtime, and fewer operational costs.
3. Automate End-to-end Monitoring
While certain issues with UC solutions do require expertise and creativity to fix, many methods for enhancing UC operations can be automated. According to IR’s report mentioned above, 25% of respondents said that they wasted over 8 hours each week managing common issues.
