Unified Communications as a Service, otherwise known as UCaaS, leads to buying decisions that require a very different set of purchase considerations compared to on-premise solutions. When making the move to the cloud, companies need to think carefully about how they’re going to bring the best possible technology into their landscape.
Since moving into the cloud tends to require a huge systems change, it’s important for organisations to ensure that the UCaaS providers that they work with are equipped to assist them in their transformation. Here are just some of the key things that brands need to consider.
1. Deployment Models Provided
Looking at the complete UC portfolio that your vendor offers is a good place to start when searching for the ideal UCaaS solution. It’s important to have a company to work with that can deliver solutions on the cloud with UCaaS. However, you may also want someone who can provide on-premise tools too, for a phased “hybrid” migration. This could help you to make the transition to cloud at a more comfortable pace.
2. Provider Stability and Support
Think about how the vendor can support your business and it’s needs from a long-term perspective. Traditional telephony and network professionals offer more substantial support models that include everything from 24/7 phone support, to web support for enterprises that need it. You may even find vendors that can come and train you in using the latest equipment that you want to enable for your team.
3. Feature Flexibility
The UC landscape is constantly evolving, and businesses are increasingly searching for more capabilities as a result. Because of this, it’s important to evaluate the features that your UCaaS provider can offer and determine whether they fit with your requirements. Is the company that you’re going to be working with invested in disruptive tools? Are they invested in the solutions that you want to enable in the future?
4. Contact Centre Solutions
Many businesses are beginning to enter an era where they want their internal and external communications to be more closely linked. A UCaaS company that can also offer CCaaS functionality could provide your business with the tools it needs to deliver more contextual and advanced conversations. If you want an all-in-one communication environment, then it may be time to look for a vendor that specializes in both UCaaS and CCaaS.
