RoundtableUC&C26 Jul 2022 · 5 min read

Top UC Vendors Majoring in Hospitality Solutions for 2022

For hospitality companies, Unified Communications represents unlimited opportunities to drive better productivity, improved collaboration, and growth.

Rebekah Carter

For hospitality companies, Unified Communications represents unlimited opportunities to drive better productivity, improved collaboration, and growth. Used correctly, a UC solution can simultaneously empower team members to do their best work while ensuring you have the tools you need to delight customers, guests, and clients.

There are plenty of ways for hospitality brands to make their first steps into the UC space right now, from investing in video conferencing tools for distributed team members to leveraging UC solutions on the cloud with UCaaS.

Today, we’re going to offer an insight into some of the most innovative UC vendors paving the way for transformation in the hospitality space.

Zoom

Emerging as one of the most valuable brands for companies of all sizes in the last couple of years, Zoom’s evolving technology stack makes it a fantastic venture for hospitality brands to consider. With Zoom technology, hospitality companies can bring their distributed team members closer together with video meetings and host huge conferences to keep worldwide employees up-to-date.

With everything from scalable telephony solutions to powerful meeting and event technology, Zoom is opening the door to new avenues for profit in the hospitality space. Many hotels and similar locations are starting to invest in Zoom Rooms to upgrade their local clients' conferencing sessions and strengthen the creative collaboration between teams.

RingCentral

One of the most impressive companies in the cloud communications space right now, RingCentral offers a variety of powerful tools for hospitality brands ready to transform their communication systems digitally. With RingCentral, business leaders in the hospitality space can access intelligent collaboration tools to connect their staff and global telephony functionality with fantastic levels of reliability and service quality.

RingCentral is also an excellent choice for hospitality brands considering the benefits of aligning their cloud environments for UCaaS and CCaaS. The ecosystem makes it easy to combine all the tools you need for excellent communications in the same place. It even integrates with various leading software solutions in areas like CRM and Service desks.

Logitech

Upgrading to the next generation of hospitality business operations means investing in the proper hardware and leading software. Logitech is already powering several hospitality brands as they transition into a new era of video conferencing and hybrid events. A robust portfolio of scalable solutions for all events and meetings makes Logitech a powerful partner for companies.

The Logitech ecosystem also comes with various tools to help hospitality brands keep their communications secure, compliant, and private in any environment. Whether you’re building new conference rooms or equipping team members for remote meetings, Logitech could be the ideal hospitality partner.

Avaya

Avaya stands out as one of the market leaders in the communication space, with state-of-the-art tools for collaboration, communication, and customer service. Avaya even recently introduced a new “Intelligent Hotel Room Experience” specifically designed to help hospitality brands give their clients a new level of customer experience in the modern world.

Avaya’s technology collection covers everything from intuitive collaboration tools like Avaya Spaces to powerful cloud-based telephony systems and state-of-the-art contact centres. The flexible and open nature of the Avaya environment also ensures hospitality brands can connect their new communication system with the tools they already use.

Microsoft

One of the fastest-growing companies in the UCaaS space right now, Microsoft has taken the world by storm with the simple and practical functionality of Microsoft Teams. The Teams environment, embedded into the much larger Microsoft ecosystem, provides an ideal space for hospitality employees to stay connected and share information securely with colleagues.

Microsoft’s Direct Routing and Operator Connect solutions allow hospitality brands to bring their preferred telephony provider into the Microsoft tech stack, so there’s no need to compromise on existing investments. Moreover, with innovations like Microsoft Mesh for Teams, there are opportunities to take advantage of the XR and Metaverse trends.

Poly

Another fantastic choice for hospitality companies searching for the best hardware for their digital transformation strategy, Poly has everything today’s companies need to enable modern workers. From state-of-the-art plug-and-play room systems built to enable teams with the latest conferencing and hybrid event technology to simple webcams, Poly has it all.

Powerful back-end solutions for device management also ensure teams working in a mobile environment like hospitality can keep track of their hardware and maintain excellent security in an evolving space. With tools to match every use case, Poly has a lot to offer growing hospitality companies.

Vonage

Vonage provides an open and scalable approach to UC for the modern hospitality brand, perfect for companies in search of exceptional flexibility. With Vonage APIs and pre-built communication tools, any company can design the communication environment that makes the most sense, even if that means combining the UC and Contact Centre ecosystems.

Vonage promises a comprehensive environment for hospitality companies making their way into a new age of digital transformation, with endless opportunities to scale according to your business needs. Built-in workforce management tools and AI solutions allow hospitality brands to get the most out of their processes and teams.

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