Kieran Devlin sits down with Gidi Adlersberg, Business Line Manager at AudioCodes and Voca CIC, to unpack the latest breakthroughs driving the company’s dual focus on Unified Communications and Customer Experience.
With decades of Microsoft voice heritage and a sharp eye on AI innovation, Gidi shares what’s new, what’s next, and why it matters. If you’re navigating the increasingly blurred lines between UCaaS and CCaaS—or looking for real-world AI use cases that actually work—this is one conversation you don’t want to miss.
Gidi Adlersberg sheds light on AudioCodes’ fast-evolving portfolio and vision for converged communications. From Microsoft Teams to Zoom and Cisco, the company is covering new ground in UC—and transforming CX with its award-winning Voca CIC platform.
Here’s what you’ll learn:
How AudioCodes is becoming ecosystem-agnostic while doubling down on Microsoft Teams with early UniFi certification work.
The practical AI behind Meeting Insights and the soon-to-launch Agent Insights, built for real workflows—not hype.
Why Voca CIC won big at the 2024 CX Today Awards—and what it signals about CX delivery standards.
What the future holds for buyers in an increasingly commoditized UC/CX market—and how AudioCodes plans to simplify the experience.
Next Steps:
Explore more about Voca CIC and how it’s transforming Microsoft Teams contact center deployments.
Get in touch with AudioCodes to learn how Agent Insights can streamline your CX operations.
