Polycom today launched the results of a new study that aims to understand the drivers and benefits of current deployments in Unified Communications (UC) across organisations in the UAE.
The study conducted by Ipsos was commissioned by Polycom, which highlights the potential of UC solutions for organistions aiming to meet the needs of an increasingly connected customer and empower a mobile workforce. The study found that 34% of organisations surveyed are currently investing in UC solutions and report significant benefits for the optimisation of resources and enable better business operations. Almost 52% of organisations in the UAE report significant savings from optimisation of travel allowances, while 41% highlight improved connectivity with stakeholders both inside and outside the organisations as being a key benefit. 38% said that UC solutions have helped them drive productivity and improve workflows.
The study further delved into the current nature of UC deployments, highlighting that 44% of organisations surveyed currently use these solutions company-wide; with 35% reporting that UC systems are currently used by specific teams and departments to enable expedited communications and collaboration between teams and offices.
Despite the notable benefits, the study highlights key challenges that stand in the way of UC potential across the UAE; with 50% of organisations citing limited integration with current devices and infrastructure as being a key limitation. 32% of organisations reported high total cost of ownership, in addition to, managerial and operational complexity as being their biggest challenge.
Daniel Schmierer, Area Sales Vice President for Middle East and Africa at Polycom said:
“With the right UC solutions in place, organisations can reap the benefits from reduced travel expenses to improved connectivity with stakeholders and increased employee productivity. In order for organisations to make the most out of their UC investments, they need to be able to navigate through the present challenges by working closely with their system integrators and addressing gaps in the current infrastructure."
"At Polycom, we are committed to working closely with our customers to develop the right UC platforms and solutions for their work environments that are geared to address these challenges while limiting costs and complexity.”
