Unified communications platforms are fast becoming a central hub for businesses embracing hybrid work.
As part of a broader software ecosystem, they give employees the ability to work wherever they are at a time of their choosing.
But while these applications are helping define the future of work, there is a danger that businesses could create a disjointed environment of fragmented systems. Doing so can hinder employee experience and generate a mountain of tasks for IT administrators.
Akkadian is helping businesses address this challenge with its flagship product Akkadian Provisioning Manager.
Provisioning Manager is perhaps best known for its ability to automate moves, adds, changes and deletes (MACDs) in UC platforms such as Cisco Collaboration, Webex and Microsoft Teams. However, its capabilities expand beyond collaboration platforms, reaching into related areas such as call monitoring, analytics, E911, call recording, CRM, HRIS, IT service management and more.
In essence, the benefits Provisioning Manager gives IT admins when it comes to collaboration platforms can be extended into other areas, making it a nucleus for integrating a diverse set of IT systems.
These benefits centre around automation -- relieving IT departments of mundane, repetitive, manual tasks and giving them time to focus on more complex responsibilities.
“Akkadian Provisioning Manager can be a hub that ties all of these disparate systems together and makes sure UC platforms do not exist in silos,” David Levy, Director of Marketing at Akkadian Labs told UC Today.
“Businesses do not want their UC platforms walled off from other software. UC solutions may need to get information from or provide data to other systems.”
Two examples that encapsulate Akkadian’s ethos are its native integrations with ServiceNow and Microsoft Active Directory – two platforms that are heavily relied upon by countless enterprises.
These integrations mean that IT teams can kick off workflows in either of the two platforms that will extend to a UC system.
For example, when the HR department registers a new employee and creates a ServiceNow ticket to provide certain UC applications, Provisioning Manager can automatically set up the required phone, device, messaging account, etc. in Cisco Collaboration, Webex or Microsoft Teams -- without any action from the UC administrator.
