CallTower Upgrades Webex Calling With MMS and SMS Capabilities

CallTower’s Cisco Webex solution with CT Text delivers both MMS and SMS capabilities translated in over 60 languages

CallTower Upgrades Webex Calling With MMS and SMS Capabilities
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Published: April 3, 2024

Kieran Devlin

CallTower has upgraded its Cisco Webex Calling solution with new MMS and SMS capabilities.

The new solution, named CT Text with MMS and SMS texting capabilities in Cisco Webex, allows users to send text communication directly from within the Webex Calling platform, boosting collaboration proficiency. CallTower’s Cisco Webex solution, paired with CT Text, offers MMS and SMS functionalities translated into over 60 languages, facilitating seamless communication and conversation tracking within the Webex client.

With CT Text, users can leverage their voice number for texting, maximising reach and impact across Webex by Cisco. This integration supports individual and group texting, as well as text translation capabilities, enhancing global communication strategies.

William Rubio, Chief Revenue Officer at CallTower, commented:

We are thrilled to have launched this addition to CallTower’s Webex solution. With both MMS and SMS CT Text integrations available in over 60 languages, users can communicate via one central platform instead of sending texts from a cell phone or a third-party application. The result of this integration translates into improved communications with customers, supplemented with the increased security associated with a safe and secure single interaction platform.”

As a Cisco Partner since 2002, CallTower affirms that it has undergone thorough certification to ensure seamless compatibility with Webex solutions. Recently achieving the prestigious Cisco Powered Premiere Provider Worldwide designation, CallTower insists it guarantees excellent services aligned with Cisco’s standards.

Customers also benefit from CallTower’s support across various Webex deployments, from basic calling setups to enterprise-scale solutions, migrations to dedicated instances, and high-volume contact centre deployments, ensuring consistent reliability and quality.

CallTower’s 2024 So Far

Last month, CallTower expanded its Operator Connect for Microsoft Teams telephony solution across Europe, the Middle East, and Africa.

Building upon its Operator Connect services in the US, UK and Canada, CallTower broadened its services to include Austria, Belgium, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Luxembourg, the Netherlands, Norway, Poland, Portugal, Spain, Sweden, and Switzerland, illustrating its commitment enhancing global communications.

CallTower aims to transform communication solutions for EMEA businesses, facilitating transactions in local currencies like the euro and the UK’s pound sterling.

What Significant Webex News Has Happened Recently?

Last week, at Enterprise Connect 2024, Cisco Webex announced two new collaboration devices to enable seamless hybrid working.

These two innovative collaboration devices cater to the needs of modern workplaces: the AI-powered and touch-enabled Cisco Board Pro G2 and the customisable productivity hub, Cisco Desk Phone Series 9800. These versatile devices are designed to enhance collaboration experiences for hybrid workforces, reflecting the evolving needs of contemporary workplaces.

In February, Cisco launched a Webex app for the Apple Vision Pro. The Webex app is now available on the App Store for visionOS and allows users to engage in immersive meetings through Apple’s spatial computing device.

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