In this panel session we have:
- Jon Arnold, Principal Analyst, J Arnold & Associates
- Blair Pleasant, President & Principal Analyst, COMMfusion
- Raul Castanon, Industry Analyst, 451 Research
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Discussion points:
- Defining CPaaS in 2021 – what is it and why is it so popular?
- Which capabilities are the most popular and exciting, and why? Contact Centre? Messaging? Email? Voice? Video? 2FA? IoT?
- Which vendors are the ones to watch in 2021?
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