Evolve IP has partnered with Anywhere365 on its Anywhere Receptionist solution to enhance employee and customer experiences.
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Designed for enterprises of all sizes, Anywhere Receptionist incorporates Microsoft Teams communications with contact centre features, such as call handling and call distribution.
Evolve IP formed a partnership with PeterConnects, which is part of the Anywhere365 Group, to increase visibility and product sales. Anywhere365 already has its own attendant console.
Autumn Salama, Chief Integration Officer of Evolve IP, said:
“Anywhere Receptionist is deeply integrated into collaboration and communication platforms like Microsoft Teams, thereby extending its benefits beyond the contact centre into every part of an organisation.
“This empowers businesses to take communication to a new level and support their remote workforce.”
The Anywhere Receptionist is a telephone operator console created to optimise customer interaction, operator and caller experience in Microsoft Teams.
According to Evolve IP, the solution will also improve remote working conditions by making team members’ availability statuses easier to track.
Features of the Anywhere Receptionist include presence information of all users, queue management, intuitive and modern user interface, drag and drop call transfer, and customisable widgets.
The solution also contains call-back reminders, automatic voicemail and email capabilities, contact management and monitoring, and a secure, browser-based cloud application.
Erik van Arkel, Global Head of Partnerships, Anywhere365 Group, said: “I’m proud to see how our efforts to always innovate our products and go-to-market are a reason for service providers such as Evolve IP to connect with our family of brands.
“Our aim is to always maximise the potential of time in any customer dialogue.
“This relationship will support that aim, together with our continued growth, as we look to meet the growing demand for communications solutions on top of Microsoft Teams.
“We’re looking forward to collaborating with this aspiring partner that has a solid reputation and footprint in their markets.”
Anywhere Receptionist has been featured by publications, including Frost & Sullivan, Gartner, Fox Business, and Inc. 5000, with certifications by HITRUST and AICPA.
PeterConnects, which was acquired PeterConnects in July 2020, joins as one of a number of Evolve IP partners. Evolve IP has already formed partnerships with Microsoft, Cisco, VMware, Citrix, Zerto, Veeam, dubber, and more.
Evolve IP creates hybrid working solutions by combining popular office tools and applications from its technology partners into a single platform.
