Dubber has announced that AT&T has deployed state-of-the-art call recording and voice intelligence solutions. The offerings come through the AT&T network using the AT&T toll-free system, AT&T HVS (Hosted Voice Service) and Cisco Webex Calling through AT&T.
The partnership between Dubber and AT&T business will deliver the full functionality of Dubber Unified Voice AI and Call Recording to clients on the Toll-Free AT&T IP system. Currently, AT&T services over 3 million businesses worldwide, including various Fortune 500 members. The Toll-Free system as a SIP trunking service providing inbound toll-free calling to business customer locations throughout the AT&T network.
An Exciting Partnership for UC
As a straightforward and convenient feature solution, the Dubber Voice AI and unified Call Recording offering is suitable for existing toll-free services. Customers will be able to connect voice data easily, including conversational content, sentiment analysis, and meta-data to support bigger data sets, applications like Salesforce, and more.
According to Steve McGovern, the CEO of Dubber, AT&T Business is bringing state-of-the-art innovation to clients across the globe. Removing the expenses of on-premises and legacy solutions for call-recording is crucial for today’s businesses.
What’s more, AT&T is offering these financial savings while automating customer experience strategies, compliance, and call centre activity. The result is an environment where enterprises can improve productivity and reduce capital expenditure at the same time.
Accessing More Voice Data
According to the Vice President of Collaboration and Voice for AT&T Business, Voice data is easily one of the most valuable untapped resources for today’s businesses. Making data and insights from modern conversations more visible and accessible is a valuable endeavour. This information will make it possible for companies to improve digital and customer experiences through voice.
Now that the pandemic has caused new challenges, and remote work is more popular than ever, moving to a unified and network-centric call recording strategy is essential. With Dubber’s help, AT&T feels it can answer customer demands on a global scale.
As well as offering the Dubber Voice Data and Unified Call Recording solution through AT&T’s toll-free IP solution, the combined companies also revealed other options. Unified call recording from Dubber is available for Cisco Webex Calling with AT&T. Call recording is also available through AT&T Hosted Voice Service.
