Fraud Warning Issued to Channel by Chess

Chess Claims "Zoom Telecom" are Fraudsters

Fraud Warning Issued to Channel by Chess

Well-known Telecoms company Chess has sparked concern amongst the industry recently by claiming that calls which appear to be from “Zoom Telecom” are attempting to scam consumers by demanding payments over the phone. In posts on LinkedIn, Twitter, and Facebook social media channels, Chess Telecom warned its customers to be wary of fraudulent attempts to obtain payments from them, directed by people who claimed to work for a business known as Zoom Telecom.

The company noted that their customers had been contacted through telephone connections by someone who identified themselves as the “Zoom Telecom” network. They were advised that Zoom was calling in order to obtain payment on Chess’s behalf, and were therefore authorized agents for the company. However, Chess note that this is completely untrue, and urge customers not to give their details out to anyone over the phone.

Customers Warned to be Wary

Chess noted that in some cases, customers were told that their direct debit payments to Chess had somehow failed, and that was why someone had called asking for money over the phone. The people from “Zoom Telecom” implied that if payments were not made immediately, then the services that customers had been getting from Chess would be terminated in a period of five days.

No matter the circumstances, every case that has been reported to the company so far has been issued in an attempt to gather payment. Unfortunately, many customers up until this point have believed that they had no choice but to hand over their bank details to avoid their services being affected, and this has led to bank accounts being fraudulently debited.

A Fraudulent Company

According to the website that has been set up for Zoom Telecom, the business is dedicated to providing top-class phone and broadband solutions to small and medium-sized businesses on the behalf of BT Openreach. However, it claims that it can offer the services for much cheaper than BT does. It claims that it will charge only £9.89 for line rental compared to BT’s £19, and around £7.28 for Broadband compared with BT’s £17.

News companies like CRN have attempted to contact Zoom through the numbers listed on its website, but calls have not been answered up to this point. Importantly, it may also be worth noting that Zoom appears to have a sister company called “Guaranteed Telecom” which is registered to the same phone numbers and same address.

Records suggest that Zoom was only incorporated first during January this year, and an application to remove the company from the register was issued during October. In November, a notice to voluntarily strike the company from the register was made too.


Latest comments

sharnna 11:10, 16 Oct 2018

Hi people, I too have seen these sharks at work under the name of Met plus Telecom upon my research however they are all under one umbrella zoom telecom millennium Talk…. they contacted my Grandmother back in Nov 2017 who has Dementia unfortunately the change over didn’t become apparent till February. I straight away phoned them to cancel but they requested £300+ for cancellation charges.
Through all of this I requested I have a copy of voice recordings which they denied at first then took them two days to arrange for me to listen to them over the phone, the call was made to sound like she had been awarded a deal very carefully planned out however you can still hear she was hesitant on the phone and unsure but as they tactfully guided her through it sadly they got what they needed.
my immediate point of call was Ombudsmen and CISAS unfortunately they couldn’t help until 8 weeks after initial complaint.
I was not willing to wait that long, with help of consumer helpline, we managed to whittle it down to the fact that I could never find a copy of the contract….. and upon my challenge they failed to reveal any evidence digital foot-printing that it was ever sent to her in the first place.
This then meant the emailed copy they had sent me re established my 14days rights to cancel following the consumer rights act Bingo!
you have to be ruthless don’t get me wrong its upsetting but these people will be another business tomorrow and sadly ombudsmen and CISAS are no help till further down the line.
I strongly advise Any one with any issues do it email so that you have evidence of the communications, mine were mainly that even just to confirm what i said in phone calls. Then to chase it up with trading standards as i have done. poor lady investigating ended up with 15 emails and voice recordings.

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Jane 06:10, 10 Oct 2018

My mother was scammed by this company, I only realised she was having £21.99 debited from her account by seeing it on her bank statement. Some horrible chap intimidated her on the phone and she gave him her details but didn’t agree to anything. I phoned them to complain and the chap I spoke to was really unhelpful and unpleasant. I have made a complaint to the CTSI

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  • Helen Bradley 10:08, 31 Aug 2018

    You should be able to claim this back through your bank using the Direct Debit Guarantee. They’ve just tried the same thing on my 83 year old mother and we’re going to report them to both the bank and BT.

    Reply to this thread
David 04:08, 27 Aug 2018

Had the letter, then they tried to take £21.99 2 weeks later. Fortunately by that time I had spotted it and got the bank to stop the DD and place an OIN block on them. Something similar has happened before with Boiler cover – fairly sure its the same individuals behind it.

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Carole 05:08, 25 Aug 2018

Guaranteed telecom scammed my 91 year old father who has dementia. Have taken approx. £200. The manager I spoke to admitted when challenged they had cold called Dad, said paperwork had been sent and a cooling off period of 14 days, ( no paperwork found) the £21.99 per month was for stopping nuisance calls, said how was he to know Dad has dementia as he had given him his bank details. I informed him I had cancelled the direct debit and he asked for a cancellation fee as they are entitled to take payments for 12 months. Stay clear of this company they appear to be unethical.

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  • Pat 05:08, 17 Aug 2018

    Exact same thing happened my elderly parents,have taken over £200,I rang them and asked them was this legal that they didn’t have to send any written communication and give them a time period for cancelling,apparently he said it was. I asked him would he like someone to ring his mother and ask for her bank details and not send any letters or email to say what exactly she was taking out,very rude man on the phone

    Reply to this thread
  • Janet 01:08, 16 Aug 2018

    This happen to my dad and I have reported it to CTSI who were very interested in this company and will be referring it to Trading Standards for investigation, they suggest anyone who has experienced this scam also report it to them so they can build a case against them.

    Reply to this thread
Jennifer Mullan 01:07, 24 Jul 2018

My mum was scammed by Guaranteed Telecom, who she thought were BT calling. They set up a direct debit without her knowledge. I can’t believe these criminals haven’t been shut down!

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Brian Peace 03:07, 18 Jul 2018

A company claiming to be Guarantee telecom have just tried to scam me. They bombarded me with phone calls (over 60 in 3 days) because I refused to play ball.
I have their numbers and they are now blocked from my phone.

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david jones 11:07, 01 Jul 2017

my mum was scammed by these #%*#% they need to be made accountable to whoever is in charge

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