How to Overcome AI Disillusionment and Copilot Adoption Challenges

Learn the pains and the wins of New Era Technology’s own β€œcustomer zero” Copilot journey including actionable advice for organizations facing AI disillusionment.

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Unified Communications & CollaborationInterview

Published: September 15, 2025

Kristian McCann

Join host Kristian McCann and Steve Daly, Senior Vice President, Solutions & Global Digital Transformation at New Era Technology, for a timely deep-dive into the ever-accelerating AI landscape. This conversation dissects the challenges and opportunities facing enterprises as they navigate Copilot integration and generative AI adoption.

Viewers will learn:

  • The velocity of AI change and what it means for today’s IT leaders trying to balance readiness versus risk.
  • Why starting with robust data foundations and organizational change management are essential for AI success.
  • How building small, focused Copilot solutions can drive measurable, early wins and de-risk larger rollouts.
  • New Era’s lessons learned as an early adopter, including fostering user engagement, encouraging peer learning, and managing the human side of automation anxiety.

From proof-of-concept roadblocks to building ROI dashboards and sustaining long-term Copilot adoption, Daly lays out a pragmatic path forward. Discover how New Era’s hands-on approach enables clients to skip common pitfalls and accelerate value realization.

Agentic AIArtificial IntelligenceCopilotUCaaSWorkplace Management
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